MSS407002 - Review operations practice tools and techniques assessment tool

Assessor Resource

MSS407002
Review operations practice tools and techniques

Assessment tool

Version 1.0
Issue Date: May 2024

This unit of competency covers the skills and knowledge required to apply continuous improvement to the use of competitive systems and practices tools and techniques, that is, facilitating the right use of the right tool at the right time and reviewing its application.

This unit is intended for team leaders and people with a similar sphere of influence and scope of authority and responsibility. It covers the reviewing of competitive tools used by an organisation which has already embarked on a competitive systems and practices path and is driven by the pull of its customers.

The unit includes checking that the relevant competitive systems and practices tools are being consistently and correctly applied across the entire organisation to enhance customer and organisation value. It also includes reviewing the processes used to identify when additional or different competitive systems and practices tools should be applied.

This unit applies to individuals who have a broad knowledge of all major competitive tools with in-depth application knowledge of several tools which are relevant to the organisation and familiarity with a define, measure, analyse, improve, control (DMAIC), or similar, approach.

This unit may also be applied to service organisations applying competitive systems and practices principles.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.		Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Review the use of competitive systems and practices tools	1.1	Identify which competitive tools are being used in the work area.
		1.2	Define the outcomes expected from each tool.
		1.3	Observe and measure the actual outcomes being achieved.
		1.4	Identify gaps between actual outcomes and planned outcomes.
		1.5	Determine if the tools are being used as intended.
		1.6	Review tool use and determine if the most appropriate tool is being used.
		1.7	Audit health, safety and environment (HSE) impacts from the use of tools.
		1.8	Identify any system/process issues impeding the tools delivering their expected outcomes.
		1.9	Identify any gaps between tool capability and customer benefit requirements.

2	Recommend changes to the use of competitive systems and practices tools	2.1	Define required further improvements identified.
		2.2	Prioritise required further improvements.
		2.3	Identify gaps inhibiting tool use.
		2.4	Recommend system and process changes, as required, to improve tool use.
		2.5	Recommend alternative or additional tools, as required, to achieve organisation requirements.
		2.6	Obtain required authorisations for changes.

3	Facilitate the better use of competitive systems and practices tools	3.1	Facilitate training or other resources needed, as required, to improve tool use.
		3.2	Facilitate system and process changes, as required, to improve tool use.
		3.3	Facilitate the introduction and use of new tools, as required.
		3.4	Initiate procedures for sustaining the changes.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more work areas/sections/departments, to:

critically review the use of competitive tools

take a DMAIC (or similar) approach

compare actual outcomes to planned outcomes

discriminate between the causes of suboptimal performance

recommend appropriate changes to tools used, tool usage and/or tool implementation.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to review the use of competitive tools used by the organisation, including knowledge of:

competitive systems and practices tools

identification and elimination of muda (waste)

organisation processes and products

applications and limitations of different competitive systems and practices tools

typical benefits for customers from implementation of competitive systems and practices tools

DMAIC process applied to competitive systems and practices tool use

approvals and delegations within the organisation

procedures, including processes for updating and drafting of procedures.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project where competitive tools are reviewed for the right use of the right tool at the right time in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title] Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.		Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Review the use of competitive systems and practices tools	1.1	Identify which competitive tools are being used in the work area.
		1.2	Define the outcomes expected from each tool.
		1.3	Observe and measure the actual outcomes being achieved.
		1.4	Identify gaps between actual outcomes and planned outcomes.
		1.5	Determine if the tools are being used as intended.
		1.6	Review tool use and determine if the most appropriate tool is being used.
		1.7	Audit health, safety and environment (HSE) impacts from the use of tools.
		1.8	Identify any system/process issues impeding the tools delivering their expected outcomes.
		1.9	Identify any gaps between tool capability and customer benefit requirements.

2	Recommend changes to the use of competitive systems and practices tools	2.1	Define required further improvements identified.
		2.2	Prioritise required further improvements.
		2.3	Identify gaps inhibiting tool use.
		2.4	Recommend system and process changes, as required, to improve tool use.
		2.5	Recommend alternative or additional tools, as required, to achieve organisation requirements.
		2.6	Obtain required authorisations for changes.

3	Facilitate the better use of competitive systems and practices tools	3.1	Facilitate training or other resources needed, as required, to improve tool use.
		3.2	Facilitate system and process changes, as required, to improve tool use.
		3.3	Facilitate the introduction and use of new tools, as required.
		3.4	Initiate procedures for sustaining the changes.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Competitive systems and practices include one or more of:	lean operations agile operations preventative and predictive maintenance approaches statistical process control systems, including six sigma and three sigma Just in Time (JIT), kanban and other pull-related operations control systems supply, value, and demand chain monitoring and analysis 5S continuous improvement (kaizen) breakthrough improvement (kaizen blitz) cause/effect diagrams overall equipment effectiveness (OEE) takt time process mapping problem solving run charts standard procedures current reality tree.
The definition of improvements include one or more of:	a specification of the problem/capability gap being addressed a specification of how that problem/gap will be solved/filled a statement of the intended benefits of the solution a statement of the indicators of progress and success.
DMAIC approach includes all of:	define measure analyse improve control and standardise.
Organisation includes:	any part of an operations or service organisation companies, government bodies or other body of people aiming to produce a product to service a customer.
Team leader includes one or more of:	a person designated as team leader a person who has a team facilitation function, formally or otherwise.
Gaps inhibiting tool use include one or more of:	competency gap of employees in own or other value stream organisation lack of management or employee support lack of financial or other resources inadequate data.
Sustaining improvement includes one or more of:	standard procedures and work instructions standard practice other relevant documents and practices.